It's weird. They replied my email very fast and my friends under my refer also no problem. Rikus, what address you send to the support? Try to use the support form. Here is the replied from the support team before I order the debit card :
"Dear Sir or Madam,
We need to verify our members who invest more than $500.
By using debit card, we can verify our members home address and it's safe to use.
Please understand our situition, currently we have more than 1500 members, more than 500 invested in the 30 days plans and more than 1000 invested in 15 days plans. If every member withdraw $500 and above, we need to have more than a million in our LR account and it's not safe to have such amount in our LR account.
At the mean time, we will loss a lot of LR exchange fee. If using debit, we will not losing LR exchange fee instead we will earn some debit card transactions fee.
Thanks"
Hope this can help you.